Refund policy

Digital Products

All products sold in this store are digital. Due to the nature of digital products, items cannot be physically returned.

3-Month Sales Guarantee

We offer a 3-month sales guarantee on our store products.

If you do not achieve at least one sale within 3 months of using the store, you may request a full refund.

Refund Eligibility

To qualify for a refund, the following conditions must be met:

  • The store must be actively used during the 3-month period

  • The product must not be resold, shared, or redistributed

  • The refund request must be submitted within 3 months of purchase

  • Customers must demonstrate reasonable effort to use the product as intended

  • Customers must actively promote their store, including publishing a minimum of 5 advertisements per week featuring the product

  • Customers may be asked to provide proof of advertising activity

We reserve the right to review all refund requests to prevent misuse of this guarantee.

How to Request a Refund

To request a refund, please contact our support team and include:

  • Your order details

  • Your store URL

  • A short explanation of your request

Refund requests will be reviewed and processed within a reasonable timeframe.

Non-Refundable Situations

Refunds may not be granted if:

  • The product has been shared, resold, or redistributed

  • The request is submitted after the 3-month guarantee period

  • The product was not used or activated

  • Advertising or store activity requirements were not met

Processing Refunds

If your refund is approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Contact

For refund requests or questions regarding this policy, customers may contact us via 0VertexShop0@gmail.com